Contact Us

We'd Love to Hear from You

At GemRituals, your satisfaction is our priority. Our dedicated customer care team is here to assist you with any inquiries about our exquisite jewelry collections, orders, or services.

Customer Care Hours

Monday-Friday: 9:00 AM - 6:00 PM EST
Saturday-Sunday: Closed

Contact Options

Email Us
📧 service@mail.gemrituals.com
(Response within 24 hours)

Live Chat
💬 Available on our website 24/7
(Look for the chat icon in the bottom right corner)

For Faster Service

Please have your order number ready when contacting us about an existing order.

Press Inquiries

Members of the press may contact:
📧 service@mail.gemrituals.com

Wholesale Inquiries

Retailers interested in carrying GemRituals:
📧 service@mail.gemrituals.com

Careers

Join our team of jewelry enthusiasts:
📧 service@mail.gemrituals.com

We value your feedback and are committed to providing exceptional service at every touchpoint. Your connection with GemRituals is important to us.

The GemRituals Team
"Crafting Connections Through Timeless Jewelry"

class SpzSmartBlockComponent extends SPZ.BaseElement { constructor(element) { super(element); this.templates_ = null; this.container_ = null; this.i18n_ = {}; this.config_ = {}; this.show_type_ = 3; this.product_resource_id_ = ''; this.collection_resource_id_ = ''; this.cart_items_ = []; this.customer_id_ = ''; this.order_id_ = ''; } static deferredMount() { return false; } isLayoutSupported(layout) { return layout == SPZCore.Layout.CONTAINER; } buildCallback() { const template_type = window.SHOPLAZZA.meta.page.template_type; if (template_type === 1) { this.show_type_ = 3; this.product_resource_id_ = window.SHOPLAZZA.meta.page.resource_id; } else if (template_type === 2) { this.show_type_ = 4; this.collection_resource_id_ = window.SHOPLAZZA.meta.page.resource_id; } else if (template_type === 15){ this.show_type_ = 5; } else if (template_type === 13){ this.show_type_ = 6; } else if (template_type === 20){ this.show_type_ = 7; this.customer_id_ = window.SHOPLAZZA.customer.customer_id; } else if (template_type === 35){ this.show_type_ = 8; this.order_id_ = window.location.pathname.split('/').pop(); } this.templates_ = SPZServices.templatesForDoc(this.element); this.setAction_(); } mountCallback() { console.log('appzebu smart mounted'); const that = this; const themeName = window.SHOPLAZZA.theme.merchant_theme_name; const isGeek = /Geek/.test(themeName); this.fetchRules().then((res) => { if (res && res.rules && res.rules.length) { const blockEl = document.getElementById('smart_recommend_block'); SPZ.whenApiDefined(blockEl).then((api) => { api.render({data: res}, true).then(() => { if (isGeek && that.show_type_ === 6) { blockEl.querySelector('.plugin_container_wrpper').style.padding = '30px 0'; } const recommendStyle = document.createElement('style'); recommendStyle.innerHTML = ` .plugin__recommend_container,.app-recommend-card { display: none !important; } `; document.head.appendChild(recommendStyle); const fetchList = []; res.rules.forEach((rule) => { fetchList.push(this.fetchRuleProductList(rule.id)); }); const fetchAll = Promise.all(fetchList); fetchAll.then((p_res) => { res.rules.forEach((rule, index) => { rule.products = p_res[index] && p_res[index].products; const ruleEl = document.getElementById('smart_recommend_rule_' + rule.id); SPZ.whenApiDefined(ruleEl).then((api) => { api.render({data: rule}, true).then(() => { that.impressListen(`#smart_recommend_rule_ul_${rule.id}`, function(){ that.trackRuleImpress(rule); }); const btnElList = document.querySelectorAll(`#smart_recommend_rule_ul_${rule.id} button`); btnElList.forEach((btnEl) => { if (btnEl && rule.config && rule.config.quick_shop_button_bg_color && rule.config.quick_shop_button_text_color) { btnEl.style.backgroundColor = rule.config.quick_shop_button_bg_color; btnEl.style.color = rule.config.quick_shop_button_text_color; } }) }); }); }); }); }) }) } else { if (window.top !== window.self) { const template_type = window.SHOPLAZZA.meta.page.template_type; const holderEl = document.getElementById('smart_recommend_preview_no_data_placeholder'); SPZ.whenApiDefined(holderEl).then((api) => { api.render({data: { isCart: template_type === 13, isCollection: template_type === 2, isProduct: template_type === 1, isIndex: template_type === 15 }}, true); }); } } }); } setAction_() { this.registerAction('quickShop', (data) => { const that = this; const product_id = data.args.product_id; const productIndex = data.args.productIndex; const rule_id = data.args.rule_id; const ssp = data.args.ssp; const scm = data.args.scm; const cfb = data.args.cfb; const ifb = data.args.ifb; const modalRender = document.getElementById('smart_recommend_product_modal_render'); if (product_id) { this.fetchProductData(product_id).then((res) => { const product = res.products && res.products.length && res.products[0] || {}; product.cfb = cfb; product.ifb = ifb; SPZ.whenApiDefined(modalRender).then((api) => { api.render({product: product, productIndex: productIndex, rule_id: rule_id, ssp: ssp, scm: scm, show_type: that.show_type_}, true).then(() => { const modalEl = document.getElementById('smart_recommend_product_modal'); SPZ.whenApiDefined(modalEl).then((modal) => { that.impressListen('#smart_recommend_product_modal', function(){ that.trackQuickShop({ rule_id: rule_id, product_id: product_id }); }); modal.open(); }); const formEl = document.getElementById('smart_recommend_product_form'); SPZ.whenApiDefined(formEl).then((form) => { form.setProduct(product); }); const variantEl = document.getElementById('smart_recommend_product_variants'); SPZ.whenApiDefined(variantEl).then((variant) => { variant.handleRender(product); }); }); }) }); } }); this.registerAction('handleScroll', (data) => { this.directTo(data.args.rule_id, data.args.direction); }); this.registerAction('handleProductChange', (data) => { const variant = data.args.data.variant; const product = data.args.data.product; const imageRenderEl = document.getElementById('smart_recommend_product_image'); SPZ.whenApiDefined(imageRenderEl).then((api) => { api.render({ variant: variant, product: product }); }); }); this.registerAction('handleAtcSuccess', (detail) => { const data = detail.args; data.data.product = data.data.product || {}; data.data.variant = data.data.variant || {}; const product_id = data.data.product.id; const product_title = data.data.product.title; const variant_id = data.data.variant.id; const price = data.data.variant.price; const rule_id = data.rule_id; const aid = `smart_recommend.${this.show_type_}.${rule_id}`; const ifb = data.data.product.ifb; const cfb = data.data.product.cfb; const ssp = data.ssp; const scm = data.scm; const spm = `smart_recommend_${this.show_type_}.${data.spmIndex}`; const params = { id: product_id, product_id: product_id, number: 1, name: product_title, variant_id: variant_id, childrenId: variant_id, item_price: price, source: 'add_to_cart', _extra: { aid: aid, ifb: ifb, cfb: cfb, scm: scm, spm: `..${window.SHOPLAZZA.meta.page.template_name}.${spm}`, ssp: ssp, } }; this.tranckAddToCart(params); }); this.registerAction('addATCHook', (data) => { const params = data.args; const spm = `smart_recommend_${this.show_type_}.${params.spmIndex}`; this.myInterceptor_ = window.djInterceptors && window.djInterceptors.track.use({ event: 'dj.addToCart', params: { aid: `smart_recommend.${this.show_type_}.` + params.rule_id, ssp: params.ssp, scm: params.scm, cfb: params.cfb, spm: `..${window.SHOPLAZZA.meta.page.template_name}.${spm}`, }, once: true }); }); } tranckAddToCart(detail) { if (window.$) { window.$(document.body).trigger('dj.addToCart', detail); } } fetchRules() { const payload = { show_type: this.show_type_, }; let that = this; if (this.show_type_ === 6) { let line_items = []; return this.fetchCart().then((res) => { if (res && res.cart && res.cart.line_items) { line_items = res.cart.line_items.map((item) => { return { product_id: item.product_id, variant_id: item.variant_id, quantity: item.quantity, price: item.price } }); } payload.line_items = line_items; that.cart_items_ = line_items; return that.fetchRulesRequest(payload); }); } else { if (this.show_type_ === 3) { payload.line_items = [{ product_id: this.product_resource_id_ }]; } else if (this.show_type_ === 4) { payload.collection_id = this.collection_resource_id_; } else if (this.show_type_ === 7) { payload.customer_id = this.customer_id_; } else if (this.show_type_ === 8) { payload.order_id = this.order_id_; } return this.fetchRulesRequest(payload); } } fetchRulesRequest(payload) { return fetch(window.SHOPLAZZA.routes.root + "/api/possum/recommend_query", { method: "POST", headers: { "Content-Type": "application/json" }, body: JSON.stringify(payload) }).then(function(res){ if(res.ok){ return res.json(); } }); } fetchCart() { return fetch(`/api/cart/cart-select?r=${Math.random().toString(36).slice(-4)}`) .then((res) => { if (res.ok) { return res.json(); } }); } fetchRuleProductList(rule_id) { const payload = { page: 1, limit: 100, fields: ["title", "url", "image", "min_price_variant.price", "min_price_variant.compare_at_price"], rule_id: rule_id, }; if (this.show_type_ === 3) { payload.line_items = [{ product_id: this.product_resource_id_ }]; } else if (this.show_type_ === 4) { payload.collection_id = this.collection_resource_id_; } else if (this.show_type_ === 6) { payload.line_items = this.cart_items_; } else if (this.show_type_ === 7) { payload.customer_id = this.customer_id_; } else if (this.show_type_ === 8) { payload.order_id = this.order_id_; } return fetch(window.SHOPLAZZA.routes.root + "/api/possum/recommend_products", { method: "POST", headers: { "Content-Type": "application/json" }, body: JSON.stringify(payload) }).then(function(res){ if(res.ok){ return res.json(); } }).catch(function(err){ console.log(err); }); } fetchProductData(product_id) { return fetch(window.SHOPLAZZA.routes.root + "/api/possum/products", { method: "POST", headers: { "Content-Type": "application/json" }, body: JSON.stringify({ product_ids: [product_id], fields: [ "images", "options", "min_price_variant", "variants"] }) }).then(function(res){ if(res.ok){ return res.json(); } }).catch(function(err){ console.log(err); const loadingEl = document.getElementById('smart_recommend_loading'); if (loadingEl) { loadingEl.style.display = 'none'; } }); } getStyle(ele, style) { if (!ele) return; if (window.getComputedStyle) { return window.getComputedStyle(ele)[style]; } return ele.currentStyle[style]; } directTo(id, direction) { const scrollElement = document.getElementById(`smart_recommend_rule_ul_${id}`); const blockWidth = parseInt(this.getStyle(scrollElement, 'width')); const scrollLength = (blockWidth * 0.19 - 12) * 5; const scrollPoint = scrollElement.scrollWidth - scrollElement.clientWidth; if (!scrollElement) return; if (direction === 'left') { if (document.dir === 'rtl') { scrollElement.scrollTo({ left: Math.abs(scrollElement.scrollLeft) >= scrollPoint - 100 ? 0 : scrollElement.scrollLeft - scrollLength, behavior: 'smooth' }); return; } scrollElement.scrollTo({ left: Math.max(scrollElement.scrollLeft - scrollLength, 0), behavior: 'smooth' }); } else { if (document.dir === 'rtl') { scrollElement.scrollTo({ left: Math.abs(scrollElement.scrollLeft) >= scrollPoint + 100 ? 0 : scrollElement.scrollLeft + scrollLength, behavior: 'smooth' }); return; } scrollElement.scrollTo({ left: scrollElement.scrollLeft >= scrollPoint - 100 ? 0 : scrollElement.scrollLeft + scrollLength, behavior: 'smooth' }); } } trackRuleImpress(rule) { if (window.sa && window.sa.track) { window.sa.track("plugin_common", { plugin_name: "upsell", event_type: "impressions", rule_id: rule.id, ssp: rule.ssp, scm: rule.scm, show_type: this.show_type_, support_app_block: window.SHOPLAZZA.theme.support_app_block }); window.sa.track("module_impressions", { aid: `smart_recommend.${this.show_type_}.${rule.id}`, support_app_block: window.SHOPLAZZA.theme.support_app_block }); } } trackQuickShop(data) { window.sa && sa.track && sa.track("plugin_common", { plugin_name: "upsell", event_type: "quick_shop", rule_id: data.rule_id, product_id: data.product_id, show_type: this.show_type_, }); } impressListen(selector, cb) { const el = document.querySelector(selector); const onImpress = (e) => { if (e) { e.stopPropagation(); } cb(); }; if (el && !el.getAttribute('imprsd')) { el.addEventListener('impress', onImpress) } else if (el) { onImpress(); } } } SPZ.defineElement('spz-custom-smart-block', SpzSmartBlockComponent);